A lot of businesses grapple the question of whether a chatbot or a person on chat is better for resolving customer concerns . Chatbots offer advantages like round-the-clock availability and instant responses, minimizing wait durations and expenses . However, these systems often fail with complex

The retail landscape is rapidly evolving, and AI chatbots are emerging as a powerful tool to enhance the customer experience. These intelligent virtual assistants can provide instantaneous support, address queries, and personalize interactions, consequently leading to increased client satisfactio